We’ve had a lot of feedback from our customers, which suggests that many of you are still receiving telephone calls from ‘Microsoft’ or your ‘Internet provider’. They will normally claim that your PC has been hacked, or has viruses.
THESE ARE ALL SCAMS, even the ones that can provide you with personal details or account numbers. They will usually ask for access to your PC, so that they can show you fake error screens, then they will ask for a payment to put it right. We’ve seen some cases where data has been accessed on the PC, and other cases where the computer has been locked with a password until a payment is made! The best thing to do is simply hang up if you receive a call like this.
Late last year, TalkTalk admitted that a number of records were stolen, which included names, addresses, phone numbers and account details. This data has then been used to make convincing calls to customers, in order to gain access to computers and/or ask for payment details. We believe that this is probably happening in other companies, too – perhaps in call centres abroad, where customer information is being downloaded and sold on.
To read more about this scam, to find out what you can do about it, or report a fraudulent call of this nature, please go to Action Fraud: http://www.actionfraud.police.uk/news/watch-out-for-microsoft-scam-calls-to-fix-your-computer-jan15